As we navigate the COVID-19 pandemic together, you can count on us for the care you and your family need. If you have any questions concerning advance directives, your primary care nurse can direct you to the appropriate resources, or you can call the chaplain at 773-967-5184.Social workers are available to assist you with planning your care after you leave the hospital. This complaint has been unresolved at the associate and manager levels.If a leadership team member fails to provide an acceptable response to a patient’s complaint, the patient should be reminded of the Patient Grievance Process. Attempts to resolve concerns will be made at several levels (associate, manager/director, administration) but the grievance process is available to patients to resolve their concerns.A grievance is a complaint about any condition of service rendered to a patient that they believe to be unjust or inequitable. You will be required (in most cases) to fast after midnight. We treat more than 90,000 patients each year in southeast Chicago, giving residents access to more than 300 physicians with expertise in more than 50 specialties.
If you have seen or spoken with a doctor or nurse prior to the preoperatve phone call, please follow the instructions given to you regarding your medications and other instructions. For assistance relating to initial setup, please call (701) 857-7033 or email: portalsupport@trinityhealth.org
Accredited by the DNV Healthcare, Trinity Hospital is part of Advocate Health Care, one of the largest health care systems in metropolitan Chicago and in the United States. We recommend that you do not operate a motor vehicle on the day of surgery. However, occasionally, differences may arise. See us now with same-day appointments and easy online scheduling.Advocate Aurora Health has been awarded a 2018 Top Workplaces honor by the Chicago Tribune.
Patients that have a scheduled test or procedure will receive priority.During the registration process, the registrar will verify your name, address and insurance information to ensure that your personal information is accurate and that your bill is submitted to the proper insurance payer. This convenient lot provides secured parking 24 hours a day, seven days a week. Attempts to resolve concerns will be made at several levels (associate, manager/director, administration) but the grievance process is available to patients to resolve their concerns.A grievance is a complaint about any condition of service rendered to a patient that they believe to be unjust or inequitable. If unable to do that, the patient representative is responsible for calling the Grievance Panel together within five working days.The Patient Grievance panel consists of three members:Each member of the grievance committee is responsible for reviewing all of the evidence available, and helping to arrive at a fair and just decision.The Patient Grievance panel will listen to the concerns of the patient and attempt to develop a mutually acceptable resolution within five days of the meeting.The patient representative will work with the governing council member to notify the patient in writing of the resolution of the complaint.
If you have other medical questions or concerns, please speak with your doctor or call the surgery screening nurse at 773-967-5543, Mondays through Fridays 9 a.m. to 5:30 p.m.At Advocate Trinity Hospital, we believe that better health care begins with listening. Valuables can be picked up at the cashier weekdays 9 a.m. to 5:30 p.m. or 9 a.m. to 3 p.m. on weekends and holidays.Your doctor/surgeon will schedule you for surgery and explain all of the risks, benefits and alternative treatments available. For your convenience, patient information is organized as under four headings: overnight stays, outpatient testing, day surgery and emergency department.The admitting central registration department is open the following hours:On Sundays, holidays and after hours, patients need to report to the emergency department registration, which is open 24 hours.During the registration process, each patient or the next of kin is required to sign a health care consent form. You must have a responsible adult accompany you home.
Advocate Health at Home 1-800-564-2025 The form covers consent to treat, responsibility for payment, assignment of benefits, release of medical information, independent physician services and declares that the hospital is not responsible for patient valuables.It is the patient’s responsibility to contact their insurance carrier to confirm the type of coverage that the policy provides and to notify the insurance carrier of the admission in order to obtain preadmission certification.
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